Soaking up the sun with global enterprise remote support

You have your enterprise remote support operations working great at the local level, maybe even the regional level, but when the sun goes down at  headquarters, how can you ensure you’re delivering the same best-in-class level of support across multiple time zones or even the whole world? Can […]
2016-02-22T11:55:18-05:00February 10th, 2011|Blog|

10 Ten Principles to Tackle the Business of IT

Let me guess. As you were making your New Year’s resolutions to exercise more, eat healthy, organize your office – or do whatever it is to make you feel like you’re on the path to self-improvement – you also thought about how you were going to manage IT […]
2016-10-13T10:22:01-04:00February 9th, 2011|Blog|

Are you a chef or a supermarket manager?

I’ve had a few false starts trying to describe the point of configurable cloud services with an analogy. I tried cars, but I’m not going to lie – I haven’t the foggiest idea what a transmission does. I can tell you how to do enterprise-class cloud provisioning, but […]
2016-10-13T10:22:02-04:00February 8th, 2011|Blog|
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