The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.
Track-It! Help Desk Ticketing will allow you to increase end-user satisfaction and reduce resolution rates, reduce costs, justify the need for additional staff and keep work from falling through the cracks.
Your technicians can spend time solving more complex problems instead of reinventing the wheel for every small issue by utilizing the integrated knowledge base. Other departments that need an issue tracking system can all use the same system by segmenting the data through settings. Facilities, Human Resources, IT and others can benefit from using a ticket tracking system like Track-It! to manage their work.