BMC Track-It!


Simplify your help desk and endpoint management.

Track-It! is the best IT help desk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management – all at an affordable price.

Help Desk Ticketing

At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change requests. Track-It! helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end-users more quickly than ever before.

Knowledge Management

Save time and money by utilizing lessons learned from previous help desk tickets. The Solutions module allows IT staff to build a database of solutions to help save time and money training new IT staff or troubleshooting known issues.

Endpoint Management

Track-It! Client Management Software optimizes your service management solution to provide comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk.

Popular Features:

  • Customizable Dashboard
  • Knowledge Base
  • Automated Email to Ticket Creation
  • End user self-service portal
  • Automatic Routing and Prioritization
  • Automatic Notifications and Esclation
  • Reports and Metrics

Solve IT problems faster with the right help desk ticketing software

The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.

Track-It! Help Desk Ticketing will allow you to increase end-user satisfaction and reduce resolution rates, reduce costs, justify the need for additional staff and keep work from falling through the cracks.

Your technicians can spend time solving more complex problems instead of reinventing the wheel for every small issue by utilizing the integrated knowledge base. Other departments that need an issue tracking system can all use the same system by segmenting the data through settings. Facilities, Human Resources, IT and others can benefit from using a ticket tracking system like Track-It! to manage their work.