SaaS for the IT help desk—what’s next: Part 3
As revealed by the survey, early adopters of the SaaS model for the IT help desk are realizing advantages, including operational savings, flexibility, and speed. The combination of proven, field-hardened SaaS platforms (such as salesforce.com) with proven, mature IT help desk software (such as […]
The Ottawa Chapter ‐ Bruce Denniston Bone Marrow Society Appreciation BBQ
The Ottawa Chapter ‐ Bruce Denniston Bone Marrow Society held a BBQ on Wednesday, September 28th, 2011 to acknowledge and recognize individuals and businesses that have provided support to the aims and objectives of the Denniston Society over the past year.
RJR Innovations’ employees were proud to […]
ITSM Unlocks New Value with IT Business Management
There is a lot of talk on managing IT like a business, being able to show ROI ( return on investment), ROD (return on deployment) and understanding what it (no pun intended there) costs to actually run IT.
If […]
Who’s using SaaS for the IT help desk, and should you? Part 2
Although not all SaaS applications are created equal, the SaaS model itself is mature and tested. Salesforce.com, the enterprise cloud company, has more than 87,000 enterprise customers and two million individual subscribers using its services and its Force.com platform for […]