Latest Internet Explorer update may disrupt “BMC Service Desk Express” functionality
After “MS14-080: Cumulative security update for Internet Explorer: December 9, 2014” is applied to a workstation, BMC Service Desk Express users on Internet Explorer 11, may lose the ability to use the Support Staff Assignment feature within Incidents and Work Orders. You will know if you have this update applied […]
The ROI for implementing a self-service active directory password reset tool is significant. How many passwords do you have to remember each day? All of which must contain specific security requirements and most likely expire in 30 days or less, at which […]
As most of you know, I’ve been around for most of SDE’s product life cycle. Some of you will remember back in 1995 when SDE was called “Support Magic for Windows” with the famous blue bunny icon. Others started with the SQL […]