BMC Helix


BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

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Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution

  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations

  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs

  • Powered by Helix Innovation Suite, our cloud-native application development platform

With Helix Remedy you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model

With Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services

With Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions

With Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

BMC Helix Platform

Foundation services offered as part of every Helix solution

“Payback from moving to Helix Remedy was immediate…upgrades are now transparent and painless.”

— Manuel Araque, Chief of IT Infrastructure and Services, OCASO