Overview
BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.
Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud
With Helix Remedy you get:
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with tools like Jira to support a DevOps culture
- Easier upgrades through cloud-delivery model
With Helix Digital Workplace you get:
- Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
- One-click self-service available across all devices
- Consumer-like service catalog for easy access to products and services
With Helix Discovery you can:
- Have visibility into your data center and digital assets
- Map relationships across multiple cloud platforms
- Know which assets impact critical business functions
With Helix Business Workflows you can:
- Create and automate workflows without writing code
- Deliver modern case management through formless requests
- Increase productivity with tailored user experiences
Configure BMC Helix to suit your needs
BMC Helix Solutions
Solutions for Helix Cognitive Service Management
BMC Helix Add-Ons
Add-ons to enhance BMC Helix solutions
- Helix Chatbot
- Helix Cognitive Automation
- Helix Multi-Cloud Service Management
- Helix Additional Capacity
- Helix Pre-production Environment
BMC Helix Platform
Foundation services offered as part of every Helix solution
- Helix Innovation Suite (limited capacity and use cases)
- Helix Custom Applications
- Helix Integration Service
- Helix Chatbot