BMC Helix


BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution

  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations

  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs

  • Powered by Helix Innovation Suite, our cloud-native application development platform

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

  • Helix Chatbot
  • Helix Cognitive Automation
  • Helix Multi-Cloud Service Management
  • Helix Additional Capacity
  • Helix Pre-production Environment

BMC Helix Platform

Foundation services offered as part of every Helix solution

“Payback from moving to Helix Remedy was immediate…upgrades are now transparent and painless.”

— Manuel Araque, Chief of IT Infrastructure and Services, OCASO