September 16, 2023

Thales Accelerate Partner Network,

With the upcoming release of iOS 17 scheduled for Monday, September 18, 2023 some users may experience issues with accessing the MobilePASS+ application or generating an OTP (One Time Password) code.

The following conditions may be affected (including but not limited to):

  • iOS devices updated to iOS 17 beta and potentially iOS 17 official release and
  • MobilePASS+ for iOS v2.5.2 or earlier

To avoid immediate impact, users should not update to iOS 17 at this time.

Visit the Thales Knowledge Base article for more information and remediation. Be sure to subscribe to this article for the latest updates as they become available.

If you have additional questions, please contact your SafeNet Trusted Access support team at or visit the Thales Customer Support Portal.

The Thales CPL Channel Team