The 21.02 release delivers exciting new capabilities for BMC Helix ITSM. This release offers a modern ITSM user experience to IT users that helps them to leverage AI technology, deliver better ITSM outcomes, and reduce administrative costs.
BMC has converged Service Management applications into a single environment known as BMC Helix Innovation Suite that combines the capabilities of AR System and Innovation Studio. This simplifies administration, provides new development capabilities for ITSM customers and improves the ability to interoperate between applications.
BMC continues with the rollout of the new Progressive Web Application UI for ITSM and in this release, we deliver support to additional ticket types.
BMC Helix ITSM provides new AI Service Management capabilities via ITSM Insights that leverages machine learning. Use ITSM Insights to proactively identify potential problems and correlate multiple incoming incidents to visualize emerging issues that impact multiple employees.