Rethinking knowledge work: A strategic approach

In the half-century since Peter Drucker coined the term “knowledge workers,” their share of the workforce has steadily grown—and so has the range of technology tools aimed at boosting their productivity. Yet there’s little evidence that massive spending on personal computing, productivity software, knowledge-management systems, and much else […]
2016-10-13T10:21:59-04:00February 15th, 2011|Blog|

Experience Is Great… Except When It Isn’t

I read an interesting article the other week about older versus younger entrepreneurs. One specific sentence in the article got me thinking.
“Furthermore, and less tangibly, older workers are more likely to have the management experience necessary to set up a company and keep […]
2016-02-22T11:55:18-05:00February 11th, 2011|Blog|

Soaking up the sun with global enterprise remote support

You have your enterprise remote support operations working great at the local level, maybe even the regional level, but when the sun goes down at  headquarters, how can you ensure you’re delivering the same best-in-class level of support across multiple time zones or even the whole world? Can […]
2016-02-22T11:55:18-05:00February 10th, 2011|Blog|
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