IT Business and Chatbot Solution

AutomationEdge is one of the first Hyperautomation platforms. It’s highly advanced Intelligent Automation solution brings together all the essential technologies required for enterprise automation like Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), Chatbot, ETL, ready API integrations and IT Process automation.

The Leading IT Automation Solution. Support diverse infrastructures, disparate data sources, and accelerated application development with digital business automation.

AutomationEdge helps organizations automate not only mundane, repetitive rule-based tasks across verticals but also critical tasks with decision making requirement using its AI capability, enterprise-wide.

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In a short span of time, AutomationEdge is a company of 100+ clients

One of the largest insurance major generate policy quotation through
chatbot

8 out of Forbes global 2000 companies trust AutomationEdge

AutomationEdge is in the ServiceNow Store, Salesforce AppExchange, Cherwell Exchange, Splunkbase and BMC Marketplace.

AutomationEdge

IT Automation

AutomationEdge IT Process Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like ticket auto-resolution, Chatbot, Machine Learning and rapid API integrations.

The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk.

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Robotic Process Automation

Robotic process automation is one of the crucial technologies to achieve Hyperautomation in any organization. It uses software robots (bots or computer software) to automate mundane and repetitive tasks by emulating human actions with the digital systems.

RPA Bots are configurable and perform tasks like triggering responses, integrate incompatible systems, execute tasks in conditional sequence without breaks and zero mistakes.

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CogniBot

AutomationEdge CogniBot for IT is AI in cloud which understands language of employee conversations with enterprise IT. Its strong AI capability helps you automate IT issues instantly. Our NLP uses combination of Machine learning, Deep learning, Knowledge graphs and other engines to effectively disambiguate the utterance. CogniBot can make sense out of interactions with employees and helps in automated fulfillment of IT requests, enquiries and issues.

CogniBot helps in freeing up bandwidth of IT support staff. It helps in deflecting tickets, reducing call volumes, and automating common requests. Cognibot delivers great service experiences to Employees.

How Does CogniBot Help?

Enterprise NLU and Conversational AI

CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. Conversation dialogs are built automatically.

Automation

CogniBot is backed by robust AutomationEdge automation engine. It comes with hundreds of connectors and actions for different target systems and applications. We have ability to automate almost any application and enterprise system with our robust automation engine.

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Enterprise NLU and Conversational AI

CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. Conversation dialogs are built automatically.

Automation

CogniBot is backed by robust AutomationEdge automation engine. It comes with hundreds of connectors and actions for different target systems and applications. We have ability to automate almost any application and enterprise system with our robust automation engine.

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AutomationEdge

A ITSM system ticket data can give you invaluable insights into your organization trends, usage patterns, systems behaviors, etc. Most of the times, this can help you identify automation candidates, optimize usage and reduce costs.

AutomationEdge iPaaS is a platform to connect applications, data processes and service-oriented architectures. It supports integration of cloud-cloud, cloud-premise, premise-premise and business-business integrations.

AutomationEdge CogniBot for IT is Artificial Intelligence in the  cloud which understands language of employee conversations with enterprise IT. Its strong AI capability helps you automate IT issues instantly.

Benefits of AutomationEdge

Pre-Built NLP for IT.

Pre-built NLP understands the language of IT for the IT tickets and conversations from diverse channels like email, chat, SMS, incident request, and call.

Self–Learning & Auto healing

Self-learning capabilities enable the learning from humans and keeps improving its knowledge repository. Also, powerful action engine enables the auto-healing.

Universal Knowledge Search

The Extensive knowledge repository helps for the dynamic and faster search capabilities which help users in faster understanding of issue resolution, and reducing TAT.

Guided Automation

Guided automation is used to guide users in troubleshooting critical tasks and incidents. It helps in faster resolution with reduced manual errors.

Global Recognition

  • Gartner Magic Quadrant for RPA 2019

  • Only automation solution mentioned in both Market Guides for RPA & ITPA

  • Leader in Zinnov Zones IT Automation 2019

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Hyperautomation Platform with Cognitive Capabilities

  • Integrated Platform with RPA, ITPA, AI and integration capabilities
  • Industry’s first RPA on cloud (Available on cloud & premise)
  • Fastest spreadsheet processing tool
  • Only platform for both IT & Business process automation
  • Niche Player in Gartner’s First Magic Quadrant for RPA
  • Leader in Zinnov Zones for IT Automation
  • Trusted Globally by Top Banking, Financial, Insurance, Retail, Healthcare, Manufacturing, Automotive companies

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